Eezy.com, a rapidly growing tech-focused company, is hiring a Community Manager responsible for helping attract, retain and develop our contributors across all content types, delivering a program of contributor engagement which will help us meet established KPIs for total production volume & quality. In addition, the Community Manager will regularly communicate with contributors and our Marketing team, developing and implementing strategies for improving our contributor’s experience and motivate them to submit great content.
The job of the Community Manager will be to develop and implement strategies for improving our contributor’s experience and motivating them to submit great content. In this role you will act as a point of contact for all things contributor related, particularly supporting our Content Team members who work with contributors in N. America, S. America, and SouthEast Asia.
*Consulting for cross-functional projects such as contributor acquisition, product changes, contributor agreement changes
*Coordinate and communicate at all organizational levels to drive projects to completion.
*Drafting, reviewing and coordinating communications that relate to marketing initiatives, policy statements, contract issues, contributor news
*Overseeing and coordinating management of workshops, meetings, sponsorships, and recruitment of contributors, where needed
*Communicate in a manner that is credible and motivating for all Vecteezy contributors and that will deepen engagement
*Escalate and advise on the community impact of all business decisions which could affect contributors negatively or be used positively to add value
*Highlight opportunities and challenges in the contributor community, the industry, and facilitate positive PR for strategic partnerships.
*Lend your expertise to larger contributor communications projects on an ongoing basis
*5+ years of professional management experience in a relevant creative industry (specifically design/photography/film) preferably as a Customer Service Manager or Community Manager (required)
*Comfortable being the escalation point for any issues regarding artists - operational, financial, PR and Customer Service related (required)
*Ability to demonstrate experience in isolating and identifying potential issues and proactively managing the expectations of those affected (required)
*Strategic understanding of how to achieve business goals by strengthening or securing community relationships, with a track record of increased engagement and execution against targets (required)
*High level of written and verbal communication skills & strong interpersonal skills (required)
*High level of proficiency in negotiation / mediation / problem resolution & emotional intelligence (required)
*Certificate or Associates degree in Business Administration, Marketing, or a related field (preferred)
*Self-disciplined and able to thrive in a flexible, product-oriented environment
*Ability to think strategically and apply forward planning
*High level of organizational skills & ability to prioritise and delegate when appropriate
*High degree of integrity
*Work from home